Terms of service & Conditions.
Payments & Fees
All rates are shown in Canadian Dollars (CAD) and do not include GST. All rates are subject to the 5% GST which will be added to your booking at the checkout stage of booking.
For online and on-site payments, our Payment Gateway partner is Stripe, which accepts the following cards:
Please refer to Stripe's website to review their Terms of Service.
For our online booking partner, Zaui, kindly visit their website here to review their Terms of Service.
Bookings
If you do not receive a booking confirmation email within 5 minutes after making your reservation, please reach out to us at info@wondergo.ca to notify us of the issue.
Should you wish to switch your booking to a different schedule or make any changes, please email us at info@wondergo.ca, and we will gladly accommodate your request, subject to seat availability. Please note that schedule changes can only be made if seats are available.
The first two changes or modifications to your booking are complimentary. Any additional changes will incur a $10 fee.
All schedule reservations are transferable.
Cancellations
Almost free cancellations are available up to 24 hours before your scheduled departure, we regretfully will only charge you 4% which is the fee our payment gateway partner Stripe charges us. Within this timeframe, cancellations incur a 100% charge, non-refundable booking.
For groups of 5 guests or more, cancellations must be made 14 days in advance, with the same refund policy applying.
Food and rentals are not refundable.
Cancellations must be made via email to info@wondergo.ca. We recommend trip cancellation insurance for added protection. If you have insurance and need to cancel, please contact us and we will do our best to support you when making a claim.
We charge a cancellation fee to cover the costs associated with processing and securing your booking. This fee helps offset these expenses and ensures the sustainability of our operations. Additionally, last-minute cancellations can significantly impact our ability to accommodate other passengers. We appreciate your understanding and cooperation in adhering to our cancellation policy.
Cancellations (by us)
Departure schedules are guaranteed, subject to any changes as described in these term and conditions or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure.
Trips may be subject to cancellation if there are no bookings at all. If a schedule is cancelled by WonderGo Adventures Inc. before the time of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting:
An alternative schedule if available and fits your needs; or
a full credit of equal value to the trip you originally booked which can be used by you or transferred to another person of your choosing; or
a full refund of all monies paid for the cancelled trip minus any applicable cancellation fees.
WonderGo Adventures Inc. is not responsible for any incidental expenses or consequential losses that you may incur as a result of a cancelled trip, including but not limited to, transportation costs, non-refundable car parking costs, other fees, loss of earnings or loss of enjoyment.
Customer Responsibilities
As a valued passenger of WonderGo Adventures Inc., we ask you to embrace your role in ensuring a smooth and enjoyable journey for all. This includes adhering to safety instructions, respecting fellow passengers, and providing accurate booking details.
Please take the time to thoroughly read all information provided in your booking confirmation email, as well as on our website's "Know Before You Go," "Terms and Conditions," and FAQs sections. Should you have any questions or concerns prior to your trip, don't hesitate to reach out to us via email at info@wondergo.ca.
Remember, WonderGo Adventures Inc. cannot be held responsible for any passenger errors resulting from failure to review provided information. We appreciate your cooperation and understanding.
Seating
Seating is based on a first-come, first-serve basis. If you have a request based on special needs, please speak with your driver when you board the van, and we will do our best to accommodate your request.
Guests without reservation will be accommodated subject to seat availability.
Travel Time
At WonderGo Adventures Inc., we strive to maintain punctuality for all pick-up and drop-off locations. The departure time noted on your booking confirmation is the time that the shuttle leaves your pickup location. Guests are expected to be ready 5 minutes prior to their scheduled pickup time. If you are not ready to board the shuttle before the departure time on your booking, the shuttle will leave without you, you will be considered a no-show and no refund or credit will be issued. The shuttle is not required to wait if all or part of your party is not ready.
However, please be aware that delays may occur due to circumstances outside of our control. WonderGo Adventures Inc. does not assume responsibility for delays resulting from weather, accidents, construction, vehicle breakdowns, or any eventuality that is outside of our hands.
We advise guests to plan for extra travel time to ensure timely arrival at their destination. Please note that the schedule is subject to change, and guests will be promptly notified of any alterations.
In the event of any unforeseen delays, our team will aim to arrive no later than 10 minutes after the designated time, even though the schedule is subject to change. In the event of a delay exceeding 15 minutes, guests will be notified as soon as possible via email and phone, using the contact details provided during booking.
WonderGo Adventures Inc. assumes no responsibility for missed departures or late arrivals. Guests acknowledge that when booking our services, they are responsible for adhering to times given and if missed, they assume the financial and logistical issues with securing transport to their destinations.
Airport Special Circumstances
For all departures from Calgary Airport, please ensure to provide your flight information. We'll wait up to 10 minutes after the scheduled departure time if we're informed in advance that you'll arrive shortly thereafter. If your flight is delayed and it's evident you won't make it within this time frame, please contact us to discuss options. If space permits on the next departure, we'll accommodate you (while we strive to accommodate all passengers, availability cannot be guaranteed); otherwise, a full refund will be issued to arrange alternate transportation.
Alternatively, if you're unable to secure alternative transport, we may offer a private charter pickup with a 10% discount on the fare difference. However, if flight information wasn't provided, we'll wait for 5 minutes post-scheduled departure before proceeding. Please note that timely departure is crucial due to the commitments of other passengers and our itinerary schedules.
In rare circumstances such as missed flights or events due to weather, accidents, or vehicle breakdowns, compensation will be limited to the cost of the affected leg of travel.
Luggage, Personal Items, & Sporting Equipment
Guests travelling with WonderGo Adventures Inc. are permitted up to two checked pieces of luggage per person, not exceeding a total weight of 40 kg (89 lb.) to ensure adequate space for all passengers. Additional luggage may be accommodated if space allows, subject to a surcharge of $25 per piece. Each piece of luggage must be clearly tagged with the passenger's name, return address, and telephone number.
For sporting equipment is upon space availability. Please call or email us to make a request prior to your booking to make sure there is enough space for your sporting equipment. Our trailers can fit same luggage that you normally travel with when flying, bikes, canoes, kayaks, paddle boards.
If you like to plan an adventure with sporting equipment, please call us to discuss options, availability, and logistics. We provide rentals through our partner BeHappy Adventoures.
Passengers are strictly prohibited from carrying weapons, firearms, hazardous materials, or any other potentially dangerous items onboard. WonderGo Adventures Inc. reserves the right to search passengers' luggage or belongings for such items and may confiscate, store, or surrender them to the appropriate authorities if deemed necessary. Non-compliance may result in refusal of boarding or removal from the vehicle.
Valuables such as money, jewelry, electronics, and medical equipment are checked at the owner's risk. WonderGo Adventures Inc. does not assume liability for lost or damaged items during transfer. Guests are encouraged to keep track of their belongings at all times, and any items left behind will be the responsibility of the individual for retrieval or return arrangements.
*We highly recommend having travel insurance that covers your luggage. Should you have insurance, and anything happen to your luggage, please reach out to us and we will do our best to support you when making a claim.
Travelling with Children
Children under the age of 6 are required to sit in a child safety seat, by law in Alberta.
Children 2-6 years of age are required to sit in a front-facing child safety seat. Guests must reach out via email to info@wondergo.ca to request a seat for their child/ren. It is the guest’s responsibility to notify us that they require a child safety seat. Drivers can and will refuse vehicle boarding if the guest’s child required a safety seat and one was not prearranged. In such a case, you and anyone in your group that cannot join due to this oversight will be considered “missed,” and will not be given a refund.
Unfortunately, we cannot accommodate children under the age of 2 years old, as they require a rear-facing child safety seat that our vehicles cannot accommodate.
You will not be permitted to hold children of any age on your lap or on your person.
Guests under the age of 18 must be accompanied by an adult.
For further details on Alberta laws about travelling with children, visit Child seats and Occupant restraint laws.
Pets
While we deeply respect animals and advocate for their rights, we regret to inform you that pets are not allowed onboard. This policy is in place to not only maintain the comfort of all our guests, but also to accommodate passengers with allergies, sensitivities, those who may have a fear of animals.
Drivers & Fleet
At WonderGo Adventures Inc., we pride ourselves on the professionalism, friendliness, and expertise of our drivers. Our team undergoes rigorous training to ensure they not only meet but exceed safety standards and customer service expectations. If the conduct or demeanor of our drivers doesn't leave you with a smile, please let us know. We are committed to addressing any concerns promptly to ensure your next journey with us is nothing short of exceptional.
Safety is our top priority. Speed and driving behaviour are monitored closely to maintain the highest safety standards on the road. Our fleet consists of new vehicles equipped with modern amenities for your comfort and convenience. We conduct daily inspections and adhere to strict maintenance schedules to ensure the reliability and safety of our vehicles. Your safety and satisfaction are our utmost concerns, and we spare no effort to uphold them.
If you have any feedback regarding our drivers or fleet, or if you encounter any issues during your journey, please don't hesitate to reach out to us. Your feedback helps us continuously improve our services and ensures that every ride with WonderGo Adventures Inc. exceeds your expectations.
Feedback & Dispute Resolution
At WonderGo Adventures Inc., we value your feedback and aim to ensure your satisfaction. If you have any disputes, complaints, or simply wish to share positive or constructive feedback, please don't hesitate to reach out to our Director of Operations at joseph@wondergo.ca. We'll do our utmost to address your concerns and ensure you leave with a smile. However, it's important to note that while we strive to accommodate, we can't rectify mistakes resulting from negligence in reviewing provided information. Remember, a smooth ride starts with staying informed! In the information provided in your booking confirmation email, as well as on our website's "Know Before You Go," "Terms and Conditions," and FAQs sections you will find everything you need to know to make your trip a bliss. If there are any questions that we haven’t addressed, please email us and we’ll make sure we’ll included it.
And if you have positive feedback to share, leaving us a Google or TripAdvisor review would make our day! Your reviews are invaluable in helping us continually improve our service. Thank you for your support and feedback.
Service Limitations
Our private charters offer unparalleled flexibility, taking you directly to iconic destinations such as Moraine Lake and Lake Louise. Experience the beauty of these renowned lakes on your terms, with the convenience and comfort of personalized transportation.
Please note that due to ongoing construction on Lake Louise Drive this summer, road delays of up to 2 hours round trip may occur. While these delays are beyond our control, we will do our best to minimize any impact on your adventure and keep you informed of the latest updates.
We appreciate your understanding and flexibility as we navigate these circumstances together.
Force Majeure
If WonderGo Adventures Inc. is prevented or restricted directly or indirectly from carrying out all or any of its obligations under these terms and conditions for any cause beyond the reasonable control of the affected party, including (without limiting the generality of the foregoing) war, civil commotion, riot, strikes, lockouts, fire, explosion, floods, and acts of God (each a Force Majeure event), WonderGo Adventures Inc. shall be relieved of its obligations hereunder for the period of the Force Majeure event. In such cases, WonderGo Adventures Inc. shall not be liable for any delay or failure in the performance of any of its obligations for any loss or damages which the other/affected party may suffer due to or resulting from any such delay or failure, provided that written notice of the inability to perform is given by WonderGo Adventures Inc. within 48 hours of the commencement of the Force Majeure event.
Applicable Law
The contract of these terms and conditions are subject to the laws of Alberta, Canada and you submit to the exclusive jurisdiction of the courts located in Calgary, Alberta, Canada for the resolution of any dispute under these terms or concerning any tour, product, or service.
Liability Release
You understand and agree that, as a condition of booking a trip through WonderGo Adventures Inc., you and all participants in any trip offering, waive all claims and agree to release and indemnify WonderGo Adventures Inc., its team members, and agents from any and all liability or damages arising in any way from any of our services.
You understand that travelling and participating in the trips can involve dangers and inherent risky activities that may result in death, personal injury, loss or damage to property, delays, inconvenience, extra costs or other losses.
WonderGo Adventures Inc., its team members, and agents shall under no circumstances be responsible for any representation, misrepresentation or information given or omitted in relation to the suitability of any trips, health issues, insurance issues, or any other matter.
WonderGo Adventures Inc., its team members, and agents shall under no circumstance be liable for any loss or damage, including injury, death, loss of personal effects or luggage, loss of revenue or profit, costs, expenses, delays, inconvenience, loss of enjoyment or emotional upset, no matter how caused, whether or not due to any act, omission or negligence of WonderGo Adventures Inc., its team members, or agents, or other guests.
In the alternative, should the Liability Release contained above be found unenforceable for any reason, all liability of WonderGo Adventures Inc. shall be limited to the lesser of the total price paid for the service provided.
Insurance
All participants are strongly advised to purchase travel and medical insurance coverage and travel cancellation insurance.
Media Policy
Any pictures, video or promotional footage taken by WonderGo Adventures Inc. or other parties working with WonderGo Adventures Inc. (which may include passengers), during the trip, will be the property of Rockies Rides Inc. and can be used or disclosed and the passenger consents to the use and disclosure for future promotional purposes.
